Fulfillment Policy

At Ringer Designs USA, we are committed to providing fast and reliable service. Our fulfillment policy outlines the steps we take to process and ship your orders, ensuring a smooth and transparent experience.

Order Processing

• Order Confirmation: Once your order is placed, you will receive an email confirmation containing your order details. Please review the information for accuracy. If you notice any discrepancies, contact our customer support team immediately.
• Processing Time: Orders are typically processed within [1-2 business days] after being placed. During peak times (e.g., holidays, special promotions), processing times may take a bit longer. We will notify you if there are any significant delays.
• Business Hours: Our order processing takes place during regular business hours, Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the next business day.

Shipping

• Shipping Methods: We offer a variety of shipping options to meet your needs, including standard, expedited, and overnight shipping. The available shipping methods and prices will be displayed at checkout.
• Shipping Times: Delivery times vary depending on your location and the shipping method selected. While we strive to meet delivery timeframes, please note that shipping carriers may experience delays outside of our control, especially during peak seasons.
• Shipping Rates: Shipping fees are calculated based on the destination and selected shipping method. You can view the shipping cost during checkout before completing your purchase.
• International Orders: We currently offer international shipping to select countries. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery directly through the carrier’s website.

Address Accuracy

It is important to provide a correct and complete shipping address. We are not responsible for any delays, lost packages, or additional shipping costs caused by an incorrect address. Please double-check your shipping address before finalizing your order.

Damaged or Missing Items

• If your order arrives damaged or with missing items, please contact our customer service team immediately at 610-905-9202 or phil@ringerdesignsusa.com We will work with you to resolve the issue as quickly as possible.
• We may request photos of the damaged goods or packaging for verification purposes.

Order Cancellations

• Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled, but you may return it in accordance with our return policy.
• If you wish to cancel an order, please contact us as soon as possible to initiate the cancellation process.

Returns and Exchanges

• If you are not satisfied with your purchase, please contact us directly for detailed instructions on how to return or exchange items.
• All returns must be initiated within 10 days from the date of delivery.

Contact Us

If you have any questions about our fulfillment process or need further assistance, please don’t hesitate to reach out to our customer service team at phil@ringerdesignsusa.com or 610-905-9202.